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Instructional Designer – Creative Director

Susannah Byers is an instructional designer at Arizona Public Service, the largest energy utility company in Arizona, where manages the design and development of customer service training. She has a bachelor’s degree in Psychology and a master’s degree in Educational Psychology with an emphasis in Instructional Technology, both obtained from the University of Arizona. She has over twenty years of experience working in the training and education industry in various settings such as, higher education, military training, and corporate training. She enthusiastically works with project teams to create the best training possible. Her knowledge of learning theory, adult learning, and instructional design is an asset when evaluating new projects and working with customer human performance goals.

Director of Media

Brandon Glascoe is a young, aspiring video producer who is paving his own path into the scene. Over the years, he has taught himself through many hours of reading textbooks and online resources, with even more time invested in trial and error in his productions. With his newfound enamor of books and educational content, he fits right in with Pioneer Knowledge Services’ goals and grows with every production. As a first-time volunteer of a non-profit organization, he is thrilled to be a part of such a vanguard organization.

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