Ved Prakash is a well-recognized senior industry professional with a global experience of 29 years in a variety of leadership roles with strategic, business and operational responsibilities, including large transformation programs. He is considered a thought leader in Knowledge Management with core expertise in enterprise KM strategy, governance, knowledge and social architecture, process, technology enablement, focus on content/collaboration, culture building and change management. He is currently…

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Sara Feldman is the Director of Member Engagement for the Consortium for Service Innovation, where she connects Members with resources to support their success and enhance their customer experience. She is a KCS v6 Certified Trainer and experienced with customer-centric functions in the software industry. With a foundation in Technical Writing and Knowledge Management, her previous roles have focused on professional development programs, customer self-service, Customer Success Enablement, and…

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Kristan McMahon has served as President of the Robert H. Jackson Center since April 2019. McMahon is a former principal with Vetted Solutions, an executive search firm specializing in association and nonprofit recruiting and consulting in Washington, D.C. where she helped guide a transformational process for the company’s executive searches. Previously, McMahon was corporate counsel for Verizon in Arlington, VA where she advised all business entities…

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Chris Mottes is the CEO & Partner, Hindenburg Systems. Chris has 30+ years of experience in media production, entrepreneurship, management and business development in London, Stockholm and Copenhagen. Chris’s first interest was journalism and human rights, growing up in South Africa under apartheid in the 80’s will do that to you. Bachelor in draft dodging and revolution from University of KwaZulu-Natal, South Africa. He has worked…

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