Sara Feldman is the Director of Member Engagement for the Consortium for Service Innovation, where she connects Members with resources to support their success and enhance their customer experience. She is a KCS v6 Certified Trainer and experienced with customer-centric functions in the software industry. With a foundation in Technical Writing and Knowledge Management, her previous roles have focused on professional development programs, customer self-service, Customer Success Enablement, and…

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Kristan McMahon has served as President of the Robert H. Jackson Center since April 2019. McMahon is a former principal with Vetted Solutions, an executive search firm specializing in association and nonprofit recruiting and consulting in Washington, D.C. where she helped guide a transformational process for the company’s executive searches. Previously, McMahon was corporate counsel for Verizon in Arlington, VA where she advised all business entities…

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by Edwin K. Morris ​In the world of nonprofits there is a little word that means a lot. It is philanthropy. The image above is the definition. It highlights the essence of why nonprofits even exist. Philanthropy can pack a whole lot of action in the meaning around an organization’s mission. This requires great communication skills and understanding of the organizations mission along with the clients they serve. Once they understand that…

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