Ved Prakash is a well-recognized senior industry professional with a global experience of 29 years in a variety of leadership roles with strategic, business and operational responsibilities, including large transformation programs. He is considered a thought leader in Knowledge Management with core expertise in enterprise KM strategy, governance, knowledge and social architecture, process, technology enablement, focus on content/collaboration, culture building and change management. He is currently…

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Sara Feldman is the Director of Member Engagement for the Consortium for Service Innovation, where she connects Members with resources to support their success and enhance their customer experience. She is a KCS v6 Certified Trainer and experienced with customer-centric functions in the software industry. With a foundation in Technical Writing and Knowledge Management, her previous roles have focused on professional development programs, customer self-service, Customer Success Enablement, and…

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Chris Mottes is the CEO & Partner, Hindenburg Systems. Chris has 30+ years of experience in media production, entrepreneurship, management and business development in London, Stockholm and Copenhagen. Chris’s first interest was journalism and human rights, growing up in South Africa under apartheid in the 80’s will do that to you. Bachelor in draft dodging and revolution from University of KwaZulu-Natal, South Africa. He has worked…

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Benjamin Anyacho, MBA, PMP, is a senior project manager and enterprise knowledge management (KM) lead at the Texas Department of Transportation. He is an expert in project and knowledge management and serves on several national and global research, projects, and KM boards/committees. Benjamin is the Executive Director of the non-profit Apostolic Bridge Builders, Inc. in Austin, Texas, where he lives with his wife, Precious, and two…

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