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Instructional Designer - Creative Director

Susannah Byers is an instructional designer at Arizona Public Service, the largest energy utility company in Arizona, where manages the design and development of customer service training. She has a Bachelor’s degree in Psychology and a Master’s degree in Educational Psychology with an emphasis in Instructional Technology, both obtained from the University of Arizona. She has over twenty years of experience working in the training and education industry in various settings such as, higher education, military training, and corporate training. She enthusiastically works with project teams to create the best training possible. Her knowledge of learning theory, adult learning, and instructional design is an asset when evaluating new projects and working with customer human performance goals.