Aprill Allen details Knowledge Centered Services (KCS) and how knowledge is flowing to customers and clients with proficiency and speed.
Recorded 10 April 2019
Aprill Allen is managing director and principal consultant of Knowledge Bird. As a certified Knowledge Centered ServiceⓇ trainer, she helps customer support teams and IT service desks work more effectively with organizational know-how in order to serve their customers better. Aprill also monitors emerging knowledge tech, is an angel investor, and advises growing startups needing to scale their customer service functions. https://knowledgebird.com/
Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/