Content, Customer Engagement, CRM and KCS with Sara Feldman

Sara Feldman is the Director of Member Engagement for the Consortium for Service Innovation, where she connects Members with resources to support their success and enhance their customer experience. She is a KCS v6 Certified Trainer and experienced with customer-centric functions in the software industry. With a foundation in Technical Writing and Knowledge Management, her previous roles have…

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Got Knowledge Intelligence? Deep chat with Nick Poole

Nick Poole has more than 20 years experience as a senior leader, CEO and Trustee in the museums, arts and libraries field, including my current role as the Chief Executive of CILIP, the UK Library and Information Association. Nick has extensive experience of leading digital transformation, modernization, strategic communications (including PR, lobbying and partnership-building with…

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KM Lobby – Law Firm Panel shares deep knowledge

Guests on the KM Lobby Ian Rodwell Ian works with Linklaters’ key clients on a range of knowledge and learning initiatives. He delivers guidance, workshops and masterclasses globally on knowledge exploitation, collaboration, high-performing teams, creativity, the role of trust, virtual working and motivational leadership. He is also an experienced coach and a member of the…

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Ivan Butina leads the #KM effort at UNICEF

Ivan encountered KM in 2013, when he used his community building and communication background on a World Bank Group (WBG) project aimed at improving knowledge sharing. For a year he only flirted with KM, committing to it fully in 2014. At the WBG Ivan focused mostly on community management and communities of practice (CoPs). He…

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Santhosh Shekar and a look at ISO 30401 Knowledge Management Systems

Santhosh Shekar has worked with a wide spectrum of industry segments implementing knowledge management programs using various technologies and practices. He has also created a niche in leading KM standardization right from scratch to achieving multiple KM Programs executed in multiple companies. Furthermore, he has worked extensively on ISO 9001 organizational knowledge, AutoSPICE KM, and…

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Andrew Herd – Lessons and Knowledge with ESA (Episode 1)

Andrew Herd is the Senior Expert for Corporate Knowledge Management and lead of ESA Lessons Learnedof the European Space Agency – ESA. This is a fascinating inside view of how knowledge flow works and connects congruent with the lessons learned. Be sure to catch all three shows.

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Dr. Turan Ayvas – BYTNK

Did you think you could actually manage knowledge? Hear how the research panned out for Dr. Ayvaz in his learning journey of empowering his knowledge. _______________________ Dr. Ayvaz is the Director of the Certificate Accreditation Program (CAP) at the ANSI National Accreditation Board (ANAB), a wholly-owned subsidiary of the American National Standards Institute (ANSI). His…

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Derek Bostic – PKS BYNTK

Discover, Dream, Design and Destiny using your positive change in a the life giving forces of your organization. Discover what Appreciative Inquiry is doing in KM. _______________________________________________________ Derek Bostic is a Knowledge Management (KM) and Organization Development (OD) practitioner dedicated to helping organizations increase effectiveness. He enjoys helping clients solve complex, strategic challenges through the…

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Rory Huston – PKS BYNTK

Leading the knowledge culture and how to make it work for construction organizations. Challenges in having the engineers and team members to communicate and share across time and geography. _____________________________________ Rory Huston is the global head of knowledge management at Cundall, a multi-disciplinary engineering firm with offices in the UK, Europe, Middle East, and Australia.…

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