John Coles – Because You Need To Know – Pioneer Knowledge Services

Catch all the new exciting details about the International Standards Organization (ISO) Standards for Knowledge Management published in the fall of 2018. Recorded 31 October 2019
John Coles works with organizations on Business Optimization, Knowledge Management and Digital Transformation. He has 25 years’ experience working at Apple, Dell, and Booz Allen Hamilton with a focus on effective knowledge flow across organizations. Specialties include developing internal and external customer journeys to create an effortless experience. In addition, John is a member of the International Standards Organization, where he is helping define the ISO Knowledge Management Standard, ISO 30401.
Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns.