The parts of your KM puzzle and how you get started with documentation and or content. Storing and sharing are equal in weight. All stored data and information makes the need for how Artificial Intelligence will lead.
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While at Warner Media, Abbe foresaw the need for a Knowledge Management strategy to create a centralized and easily navigable source of divisional, technical, and operational knowledge. She launched a Knowledge Strategy and Communications Center of Excellence (COE) in a global division of 600+ IT professionals and engineers. This expanded her role within the organization to include Knowledge Strategy and Communications across the divisions to (a) create process and governance for knowledge discovery, categorization, management and sharing to help eliminate information silos, (b) consolidate knowledge into a new KM COE published into Confluence and SharePoint, (c) Integrate industry best practices and standards and applied light weight governance to help drive compliance, (d) created and implemented continuous improvement initiatives, defined KPIs for monitoring content usage and effectiveness, and (e) worked with senior leadership to help drive more effective KM practices.
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Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. pioneer-ks.org/

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