The tale of the eternal struggle of internal facing content development and use.
What makes up a community that cares about its knowledge? Listen as Tracy tells all in this in depth view of an internal community.
Since college, I’ve always worked in technical roles or for technology companies. The roles I’ve held include sales, purchasing, technical writing, business analysis, product management and community management.
I’ve supported a Jive community platform since 2010, specializing in upgrades, training/documentation and user assistance. And I was a participant in that community for a year and a half before I joined the support team. My expertise remains troubleshooting, creative solutions to problems, training and content/knowledge management. I even went so far as to get a Master’s certificate in Learning and Organizational Change to better ground my approaches.
I’m originally from Michigan, have also lived in Minnesota and most recently (14 years ago) settled in northeast Ohio. I love my cats, running and spending time with my family.
Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns.